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1. Introduction
ThemeR­EX (web­site url address: https://themerex.net/) appre­ci­ates your busi­ness and trust. We are Cyprus based com­pany, cre­at­ing products to enhance your web­site build­ing exper­i­ence. Please read this Pri­vacy Policy, provid­ing con­sent to both doc­u­ments in order to have per­mis­sion to use our services.
2. Data Collected
Data Storage Location

We are a Cyprus based com­pany and oper­ate web serv­ers hos­ted in Ger­many. Our host­ing pro­vider Het­zn­er Online GmbH adheres to the EU/US “Pri­vacy Shield”, ensur­ing that your data is securely stored and GDPR com­pli­ant. For more inform­a­tion on Het­zn­er Online GmbH pri­vacy policy, please see here: Het­zn­er Data Pri­vacy Policy

Registration Data

If you register on our web­site, we store your chosen user­name and your email address and any addi­tion­al per­son­al inform­a­tion added to your user pro­file. You can see, edit, or delete your per­son­al inform­a­tion at any time (except chan­ging your user­name). Web­site admin­is­trat­ors can also see and edit this information.

Purchase Data

To receive product sup­port, you have to have one or more Envato/Themerex pur­chase codes on our web­site. These pur­chase codes will be stored togeth­er with sup­port expir­a­tion dates and your user data. This is required for us to provide you with down­loads, product sup­port, and oth­er cus­tom­er services.

Support Data

If you have registered on our web­site and have a val­id sup­port account, you can sub­mit sup­port tick­ets for assist­ance. Sup­port form sub­mis­sions are sent to our third party Ticksy tick­et­ing sys­tem. Only the data you expli­citly provided is sent, and you are asked for con­sent, each time you want to cre­ate a new sup­port tick­et. Ticksy adheres to the EU/US “Pri­vacy Shield” and you can see their pri­vacy policy here: Ticksy Pri­vacy Policy.

Comments

When you leave com­ments on the web­site we col­lect the data shown in the com­ments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Inform­a­tion sub­mit­ted through the con­tact form on our site is sent to our com­pany email, hos­ted by Zoho. Zoho adheres to the EU/US “Pri­vacy Shield” policy and you can find more inform­a­tion about this here: Zoho Pri­vacy Policy.

These sub­mis­sions are only kept for cus­tom­er ser­vice pur­poses they are nev­er used for mar­ket­ing pur­poses or shared with third parties.

Google Analytics

We use Google Ana­lyt­ics on our site for anonym­ous report­ing of site usage. So, no per­son­al­ized data is stored. If you would like to opt-out of Google Ana­lyt­ics mon­it­or­ing your beha­vi­or on our web­site please use this link: Google Ana­lyt­ics Opt-out.

Cases for Using the Personal Data

We use your per­son­al inform­a­tion in the fol­low­ing cases:

  • Verification/identification of the user dur­ing web­site usage;
  • Provid­ing Tech­nic­al Assistance;
  • Send­ing updates to our users with import­ant inform­a­tion to inform about news/changes;
  • Check­ing the accounts’ activ­ity in order to pre­vent fraud­u­lent trans­ac­tions and ensure the security
  • over our cus­tom­ers’ per­son­al information;
  • Cus­tom­ize the web­site to make your exper­i­ence more per­son­al and engaging;
  • Guar­an­tee over­all per­form­ance and admin­is­trat­ive func­tions run smoothly.
3. Embedded Content
Pages on this site may include embed­ded con­tent, like You­Tube videos, for example. Embed­ded con­tent from oth­er web­sites behaves in the exact same way as if you vis­ited the oth­er web­site. These web­sites may col­lect data about you, use cook­ies, embed addi­tion­al third-party track­ing, and mon­it­or your inter­ac­tion with that embed­ded con­tent, includ­ing track­ing your inter­ac­tion with the embed­ded con­tent if you have an account and are logged in to that web­site. Below you can find a list of the ser­vices we use:
Facebook
The Face­book page plu­gin is used to dis­play our Face­book timeline on our site. Face­book has its own cook­ie and pri­vacy policies over which we have no con­trol. There is no install­a­tion of cook­ies from Face­book and your IP is not sent to a Face­book serv­er until you con­sent to it. See their pri­vacy policy here: Face­book Pri­vacy Policy .
Twitter
We use the Twit­ter API to dis­play our tweets timeline on our site. Twit­ter has its own cook­ie and pri­vacy policies over which we have no con­trol. Your IP is not sent to a Twit­ter serv­er until you con­sent to it. See their pri­vacy policy here: Twit­ter Pri­vacy Policy .
Youtube
We use You­Tube videos embed­ded on our site. You­Tube has its own cook­ie and pri­vacy policies over which we have no con­trol. There is no install­a­tion of cook­ies from You­Tube and your IP is not sent to a You­Tube serv­er until you con­sent to it. See their pri­vacy policy here: You­Tube Pri­vacy Policy.
4. Cookies
This site uses cook­ies – small text files that are placed on your machine to help the site provide a bet­ter user exper­i­ence. In gen­er­al, cook­ies are used to retain user pref­er­ences, store inform­a­tion for things like shop­ping carts, and provide anonymised track­ing data to third party applic­a­tions like Google Ana­lyt­ics. Cook­ies gen­er­ally exist to make your brows­ing exper­i­ence bet­ter. How­ever, you may prefer to dis­able cook­ies on this site and on oth­ers. The most effect­ive way to do this is to dis­able cook­ies in your browser. We sug­gest con­sult­ing the help sec­tion of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN Cloud­Flare to identi­fy indi­vidu­al cli­ents behind a shared IP address and apply secur­ity set­tings on a per-cli­ent basis. See more inform­a­tion on pri­vacy here: Cloud­Flare Pri­vacy Policy.
  • PHPSESSID: To identi­fy your unique ses­sion on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by Word­Press to authen­tic­ate logged-in vis­it­ors, pass­word authen­tic­a­tion and user verification.
  • wordpress_logged_in_{hash}: Used by Word­Press to authen­tic­ate logged-in vis­it­ors, pass­word authen­tic­a­tion and user verification.
  • wordpress_test_cookie Used by Word­Press to ensure cook­ies are work­ing correctly.
  • wp-settings-[UID]: Word­Press sets a few wp-settings-[UID] cook­ies. The num­ber on the end is your indi­vidu­al user ID from the users data­base table. This is used to cus­tom­ize your view of admin inter­face, and pos­sibly also the main site interface.
  • wp-settings-[UID]:Word­Press also sets a few wp-settings-{time}-[UID] cook­ies. The num­ber on the end is your indi­vidu­al user ID from the users data­base table. This is used to cus­tom­ize your view of admin inter­face, and pos­sibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered cli­ent for our site, there is no per­son­al inform­a­tion we can retain or view regard­ing your­self. If you are a cli­ent with a registered account, your per­son­al inform­a­tion can be accessed by: 
  • Our sys­tem administrators.
  • Our sup­port­ers when they (in order to provide sup­port) need to get the inform­a­tion about the cli­ent accounts and access.
6. Third Party Access to Your Data

We don’t share your data with third-parties in a way as to reveal any of your per­son­al inform­a­tion like email, name, etc. The only excep­tions to that rule are for part­ners we have to share lim­ited data with in order to provide the ser­vices you expect from us. Please see below:

Envato Pty Ltd

For the pur­pose of val­id­at­ing and get­ting your pur­chase inform­a­tion regard­ing licenses for the our theme, we send your provided tokens and pur­chase keys to Envato Pty Ltd and use the response from their API to register your val­id­ated sup­port data. See the Envato pri­vacy policy here: Envato Pri­vacy Policy.

Ticksy

Ticksy provides the sup­port tick­et­ing plat­form we use to handle sup­port requests. The data they receive is lim­ited to the data you expli­citly provide and con­sent to being set when you cre­ate a sup­port tick­et. Ticksy adheres to the EU/US “Pri­vacy Shield” and you can see their pri­vacy policy here: Ticksy Pri­vacy Policy.

7. How Long We Retain Your Data For

When you sub­mit a sup­port tick­et or a com­ment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recog­nize you and approve your com­ments auto­mat­ic­ally instead of hold­ing them for moderation.

If you register on our web­site, we also store the per­son­al inform­a­tion you provide in your user pro­file. You can see, edit, or delete your per­son­al inform­a­tion at any time (except chan­ging your user­name). Web­site admin­is­trat­ors can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS pro­tocol through­out our site. This encrypts our user com­mu­nic­a­tions with the serv­ers so that per­son­ally iden­ti­fi­able inform­a­tion is not captured/hijacked by third parties without authorization.

In case of a data breach, sys­tem admin­is­trat­ors will imme­di­ately take all needed steps to ensure sys­tem integ­rity, will con­tact affected users and will attempt to reset pass­words if needed.

9. Your Data Rights
General Rights

If you have a registered account on this web­site or have left com­ments, you can request an expor­ted file of the per­son­al data we retain, includ­ing any addi­tion­al data you have provided to us.

You can also request that we erase any of the per­son­al data we have stored. This does not include any data we are obliged to keep for admin­is­trat­ive, leg­al, or secur­ity pur­poses. In short, we can not erase data that is vital to you being an act­ive cus­tom­er (i.e. basic account inform­a­tion like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any sup­port or oth­er product-related ser­vices to you.

GDPR Rights

Your pri­vacy is crit­ic­ally import­ant to us. Going for­ward with the GDPR we aim to sup­port the GDPR stand­ard. Themer­ex per­mits res­id­ents of the European Uni­on to use its Ser­vice. There­fore, it is the intent of Themer­ex to com­ply with the European Gen­er­al Data Pro­tec­tion Reg­u­la­tion. For more details please see here: EU GDPR Inform­a­tion Portal.

10. Third Party Websites

Themer­ex may post links to third party web­sites on this web­site. These third party web­sites are not screened for pri­vacy or secur­ity com­pli­ance by Themer­ex , and you release us from any liab­il­ity for the con­duct of these third party web­sites.
All social media shar­ing links, either dis­played as text links or social media icons do not con­nect you to any of the asso­ci­ated third parties unless you expli­citly click on them.

Please be aware that this Pri­vacy Policy, and any oth­er policies in place, in addi­tion to any amend­ments, does not cre­ate rights enforce­able by third parties or require dis­clos­ure of any per­son­al inform­a­tion relat­ing to mem­bers of the Ser­vice or Site. Themer­ex bears no respons­ib­il­ity for the inform­a­tion col­lec­ted or used by any advert­iser or third party web­site. Please review the pri­vacy policy and terms of ser­vice for each site you vis­it through third party links.

11. Release of Your Data for Legal Purposes

At times it may become neces­sary or desir­able to Themer­ex , for leg­al pur­poses, to release your inform­a­tion in response to a request from a gov­ern­ment agency or a private lit­ig­ant. You agree that we may dis­close your inform­a­tion to a third party where we believe, in good faith, that it is desir­able to do so for the pur­poses of a civil action, crim­in­al invest­ig­a­tion, or oth­er leg­al mat­ter. In the event that we receive a sub­poena affect­ing your pri­vacy, we may elect to noti­fy you to give you an oppor­tun­ity to file a motion to quash the sub­poena, or we may attempt to quash it ourselves, but we are not oblig­ated to do either. We may also pro­act­ively report you, and release your inform­a­tion to, third parties where we believe that it is prudent to do so for leg­al reas­ons, such as our belief that you have engaged in fraud­u­lent activ­it­ies. You release us from any dam­ages that may arise from or relate to the release of your inform­a­tion to a request from law enforce­ment agen­cies or private litigants.

Any passing on of per­son­al data for leg­al pur­poses will only be done in com­pli­ance with laws of the coun­try you reside in.

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